Labels not showing up in published map service

RandyKreuziger · ‎08-06-2014

We have an MXD with several layers all of which display labels at one scale or another. It's been publishing to ArcGIS Server just fine but the user noticed that the wrong attribute was being labels. The user modified the MXD and asked me to publish it. I went through the same process that I've been doing for the past several months but today the labels aren't showing. I've verified that the labels display properly in the preview when creating the SD file but once published they don't show. I've also bypassed the service definition file process and published directly to the server but that didn't help. Any ideas?

One of the layers should be displaying labels at all scale so that's not the issue. Myself and others have zoomed in and the labels never come on.

The data is stored in MS SQL 2012 / ArcSDE 10.1 SP1. The labels are coming from an attribute in a joined table if that makes any difference.

RandyKreuziger · ‎08-07-2014

I called with one into ESRi after a coupe hours of stripping down the author's MXD until it just had one layer in it and a joined table all in ArcSDE. It turns out there is a known bug that was introduced in SP1 for 10.1 that broke labeling but inconsistantly. The fix is either to upgrade to 10.2 where it's fixed or uninstall SP1 on the desktop and since I couldn't upgrade I did the uninstall. Here's a link to the bug NIM087311 - Map labels do not work in a map service if the fea..

Bug NIM-087311

Nimbus ID	NIM087311
Submitted	Dec 12, 2012 10:27 AM
Severity	Critical
Applies To	ArcGIS
Version Found	10.1 SP1
Prog Language	N/A
Server Platform	All Windows
Client Platform	Windows
Database	All
Locale	N/A
Status	Resolved
Version Fixed	10.2
SP Fixed

Synopsis

Map labels do not work in a map service if the feature class resides in an ArcSDE database and is joined to a table.

Additional Status Information

N/A

Alternate Solution

Publish a map service using ArcMap 10.1 with no service pack to ArcGIS Server 10.1 SP1.

View solution in original post

RandyKreuziger · ‎08-07-2014

I called with one into ESRi after a coupe hours of stripping down the author's MXD until it just had one layer in it and a joined table all in ArcSDE. It turns out there is a known bug that was introduced in SP1 for 10.1 that broke labeling but inconsistantly. The fix is either to upgrade to 10.2 where it's fixed or uninstall SP1 on the desktop and since I couldn't upgrade I did the uninstall. Here's a link to the bug NIM087311 - Map labels do not work in a map service if the fea..

Bug NIM-087311

Nimbus ID	NIM087311
Submitted	Dec 12, 2012 10:27 AM
Severity	Critical
Applies To	ArcGIS
Version Found	10.1 SP1
Prog Language	N/A
Server Platform	All Windows
Client Platform	Windows
Database	All
Locale	N/A
Status	Resolved
Version Fixed	10.2
SP Fixed

Synopsis

Map labels do not work in a map service if the feature class resides in an ArcSDE database and is joined to a table.

Additional Status Information

N/A

Alternate Solution

Publish a map service using ArcMap 10.1 with no service pack to ArcGIS Server 10.1 SP1.

AdamFeidt · ‎08-08-2014

Randy,

I do believe this issue is resolved in the ArcGIS 10.1 SP1 Quality Improvement Patch. Here is the link for more details.

http://support.esri.com/en/downloads/patches-servicepacks/view/productid/160/metaid/2064

Adam‌

RandyKreuziger · ‎08-08-2014

Adam,

Thanks, that worked.