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Issues with Portal Upgrade to 11.3 - Failed to configure languages content during an upgrade.

158
2
Monday
DEWright_CA
by
Occasional Contributor III
Monday

Be aware - While upgrading our DEV Environment from 11.1 to 11.3; the Portal installation steps ran well until the final screen. When I was presented with this:


Upgrade
Status:
success with warnings 

  • Backup content, database, and index directories: completed
  • Upgrade portal content: completed
  • Upgrade database: completed
  • Migrate configuration settings: completed
  • Update configuration settings: completed
  • Configure index service: completed
  • Reindex: completed

Warnings: 

  • Failed to configure languages content during an upgrade.

I was advised by my Tech-Advisor that this might be the same issue as https://support.esri.com/en-us/bug/esri-content-is-missing-postupgrade-in-arcgis-enterpris-bug-00016... ; and was advised to open a ticked to get attached to the bug.

Currently, Customer-Service/Support has no analysis about a root-cause of the issue; so you are not able to review your system to see if upgrading your system will result in the same failure and there currently is no known repair method except to roll-back using a WebGISDR and re-upgrading and hoping it works properly this time/

Tags (3)
2 Replies
DavidColey
by
Frequent Contributor
Wednesday

This is definitely related to - if not the same issue -  I posted about here:

https://community.esri.com/t5/arcgis-enterprise-questions/11-2-upgrade-instant-apps-config-won-t-com...

For us, support was able to work with me on some back-end fixes in the portal's gwdb to restore the missing language content.  Others were missing more than just language, some were basemap content as well:

https://community.esri.com/t5/arcgis-enterprise-portal-questions/basemaps-unavailable-after-upgradin...

And I assume that this is why the bug does not yet have a fix, as there seems to be more than one issue.

During the upgrade from 11.2 to 11.3, I was able to convince our security team to temporarily suspend active virus scanning during upgrade and post-upgrade and that really helped speed things up (from 3-4 hours for a portal upgrade to 45 minutes).  Same for Server and Datastore.

 

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KaitlynPurcell
by Esri Contributor
Esri Contributor
Thursday

Hi David,

I understand that you're experiencing this defect, and I apologize for any inconvenience it may have caused. Your Support analyst followed up with you yesterday regarding this issue through the same ticket. I encourage you to continue working with your analyst so that we can assist you in finding a solution in the meantime.

Thanks,

Kait

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