Oh, you poor soul!
My team has spent the last 1.5 years trying to get Maximo Spatial working properly. After dozens of bug reports and hundreds of hours of effort, it's still not working quite right.
Unfortunately, I can't help with the token stuff (I'm not the map service administrator in my organization), but you could try:
1. Asking IBM support
2. Posting a question on the Maximo Spatial Community forum
3. Asking IBM staff directly (such as jmaior@br.ibm.com)
Good luck.