Export to PDF from custom print service drops image logo (jpg)

[LeoLadefian5]

I have a custom print service setup in ArcGIS Server 10.4.1.  When attempting to export to pdf, I lose the jpg image logo on all of my maps.  Does anyone know why this happens?

[JonathanQuinn]

Does this only happen with PDF?  What happens if you create the output as a jpg or png?  It may be related to this bug, which is really a problem in Windows:

Bug: Picture symbol legend patches, inserted images, and objects fail to draw when exported to PDF, ... 

[LeoLadefian5]

Doesn't work with either, pdf, jpg, etc.  I'm guessing it's a print service limitation.

[RandallWilliams · Accepted solution]

It may depend on how the logo is referenced and if the print task can 'reach' it. Check out this  post:

https://community.esri.com/thread/60403

[LeoLadefian5]

awesome, the screen shot is cut off but I think I get the picture.  pun intended.

[MichaelVolz]

Did you have a similar custom print service setup and working at an earlier version of AGS (e.g. 10.3.1)?