error: could not find or load main class com.esri.arcgis.webgis.client.webGISDR

[AmyBrassieur]

Trying to figure out how to back up with webgisdr.properties, got this error.  Have no clue what it means. I'm a desktop person, not a server person but I am the only server person there is in our organization. 

Any help would be appreciated, I feel very stupid.

[JonathanQuinn]

Can you post the full console output when running the tool? You can scrub any identifying information like machine names if you need to.

[AmyBrassieur]

That's it. It stops before it gets started. I'm using the command syntax from this page: Create an ArcGIS Enterprise backup—Portal for ArcGIS (10.6) | Documentation for ArcGIS Enterprise 

I must be doing something very dumb.

[JonathanQuinn]

It seems like you moved the webgisdr.bat file into the root C:\ drive? The .bat file relies on libraries within the lib folder in the webgisdr folder (C:\Program Files\ArcGIS\Portal\tools\webgisdr). Can you try to run the DR tool from the C:\Program Files\ArcGIS\Portal\tools\webgisdr directory instead? You can still pass in the properties file from a separate directory.

[AmyBrassieur]

Bingo! I knew I was doing something dumb. Now, I got past that, but I'm still doing something dumb. It says it can't access the file D:\TempPath\WebGISSite<xxxxxxxx>\server\<xxxxx>\<datetime>.agssite.

I guess it has to be a permissions issue but I can't figure out what I'm missing.

[JonathanQuinn]

Are the components on separate machines? For example, Portal on one machine, Server on another? If so, you need to use a UNC path for the SHARED_LOCATION. The BACKUP_LOCATION can be on the local machine if you have enough space, or a UNC path.

[AmyBrassieur]

OK, I started out with UNC path for the SHARED_LOCATION but got the following error: Cannot access the location \ipggis2k10data. It seemed to lose the " \\ " before the hostname and the " \ " between the hostname and the share.  That's when I switched to a map drive location for the SHARED_LOCATION. Yes, Portal is on one machine, Server on another.

 

[AmyBrassieur]

Ok, I played around with the SHARED_LOCATION backslashes - ended up putting four ahead of the hostname and two between the hostname and the share, and it worked. \\\\hostname\\share instead of the usual \\hostname\share

[JonathanQuinn]

Right, all back slashes have to be escaped. So \\ will turn into \\\\.

[AmyBrassieur]

“Back slashes have to be escaped”....  Something that server people? Or developers? take for granted that lowly desktop users never hear about. A rule that’s been around forever, I imagine. I’ve been using personal computers since 1983, DOS 2.11 and if I ever heard about that, I forgot it. 

Thanks for pointing me in the right direction, and explaining about the backslashes.  I would have stayed stuck if you hadn’t dug me out of my hole. You have made me a success at webgisdr!