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Collaboration to AGOL - Pending

TacomaPower

I'm attempting to setup collaboration between ArcGIS Online and ArcGIS Enterprise (Portal).
Each time I try,my Portal keeps saying:

"Cannot execute collaboration workspace sync. Participate with ID (Guest - Portal) has status NOT active for collaboration with name 'xyz' and id , workspace id"

I've searched and searched with no results

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AndresCastillo

See this article:

https://support.esri.com/en/technical-article/000020418

Discusses:

Configure a firewall allowed list to enable access to ArcGIS Online and associated URLs

related to whitelisting ArcGIS domains

No outbound traffic is allowed on port 443

Related to ensuring the correct ports are open.

The Windows account running the Portal for ArcGIS service does not have any internet connection

Ensuring the correct configuration of the forward proxy server.

I am working with Esri Support, and so far, we have observed these steps:

Created a collaboration between the two portals.
Tried to share a Hosted feature layer, but wasn't successfully shared.
Checked the sync between portals, but the destination portal has (not yet joined).
Checked the logs.
Imported the domain certificate (pfx with password) to the source portal, and updated the portal certificate.
Restarted the source Portal service.
Exported the source portal certificate.
Import the source portal certificate to the destination portal using https://enterprise.arcgis.com/en/portal/latest/administer/windows/configuring-the-portal-to-trust-certificates-from-your-certifying-authority.htm
repeat steps 5-8 (destination portal to source portal)

mvolz47

Adam:

You say that your Portal (Enterprise) install is NOT internet accessible (intranet) but it is configured correctly to pass through our enterprise proxy. Does this mean that your Portal does have access to the internet through this proxy and that is how you would be able to collaborate with AGOL?

AleksandraZietara

Hello,

I am experiencing the same problem. Have you ever found any solution?

Aleksandra

PeggyFung

Hello Adam Repsher, Hilary Curtis,

I just wanted to add that I have almost exactly the same set up as Adam, the only difference being that my user was added as DOMAIN\user1. I am having the same issue as Adam.

Thanks,

Peggy

AdamRepsher

Hi Hilary Curtis‌,

I am attempting to work through this same problem. collaboration‌ portal_for_arcgis arcgis_online‌ portal‌

The Portal Admin log shows this:

The Guest (Portal) shows this:

The Host (ArcGIS Online) shows this:

...
...

My Portal (Enterprise) install is NOT internet accessible (intranet) but it is configured correctly to pass through our enterprise proxy. It is also configured with Domain Certificates. It is secured through Active Directory. Roles and Users are managed through Portal.

The ArcGIS Online side of this collaboration is configured to use a resource account that is in the Active Directory and registered as a Portal user. Right now, the collaboration has that User ID as: user1@DOMAIN, as the user is listed within Portal. I am wondering if it needs to be changed to DOMAIN\user1.

Looking at the Admin Log - in the "USER" column - I am wondering if it is even getting credentials....

Any ideas would be great!

Thanks,

--Adam

Anonymous User

Hi Gang,

Are you still seeing this? Can you confirm the guest has explicitly joined the workspace (not just accepted the collaboration invite)?

Hilary

GangWang

We had the same issue. The status shows that the participant has joined the collab workspace from portal UI. However the status shows as "pending" from the rest end point. Any idea why is that?

Anonymous User

Hi John, can you make sure Enterprise has joined the collaboration workspace? As an Admin, under Settings > Collaboration > click your collaboration > click the cog/settings icon next to the workspace > confirm you don't see the 'join workspace' option (should see 'leave workspace' option).

Hilary

JohnSmith45

Hi,

Was this resolved? I'm also having this issue and have, as suggested by Cody, made sure that there is items (feature services) in both the portal and the agol groups prior to creating the collaboration. Any advice appreciated.

John

CodyMarsh

Hello,

By chance when you created the collaboration did you place a feature layer or any form of content into the group that is shared between AGOL and Portal? If no content is added then the sync will say failed and the Guest will show as Not Joined.

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