I've recently upgraded from Enterprise 10.5 to 10.6.1. When I try and run the webgisdr the Portal backup is failing.
The backup is failing because portal can’t export an item Export of the Portal repository failed. C:\arcgisportal\content\items\e5516d3106674d528b62b01621bce864
It is interesting that the 10.5 webgisdr backup ran without any issues suggesting that the orphaned items didn't exist ?
If I search for the item e5516d3106674d528b62b01621bce864 in the contents folder on the Portal server no files are returned. However if I search in the Portal itself through I can find the item. If I click on the item to try an access the item details to delete it nothing is returned.
I've tried going into the rest/sharing directory and into my content. I can see the items I want to list however when I select one to delete and internal server error 500 is returned.
I've also tried re indexing the portal.
Any help would be appreciated.
Solved! Go to Solution.
This was quite a long process to resolve. ESRI tech support gave me a number of senarios that I had to work through before I managed to delete the orphaned items. As this was not a standard fix I would recommend contacting ESRI support directly.
Is this the error you are getting with "supposedly orphaned items"?
I just received clarification that the bug # is just to provide better error message, not to fix this promlem.
This link has steps to successfully delete portal items. Even newly added - non orphaned ones.
I have elevated the issue with Esri support lead.
The error I get in Portal is "Failed to determine if item can be deleted
Also when I go to the following URL - https://<portalURL>//sharing/rest/content/users/<username> and try to delete, I get an error "Unable to delete item", even with the Force deletion checked.