Arc Server 10.1

595
10
01-22-2018 03:26 AM
FelipeAlves
New Contributor

How to fix this problem: "Service's containing process has crashed."

0 Kudos
10 Replies
XanderBakker
Esri Esteemed Contributor

Here is a support document where you can start. Error: Services containing process crashed. ServiceName.GPServer instance has crashed  and there is this solved thread: https://community.esri.com/thread/66569 

0 Kudos
FelipeAlves
New Contributor

Thanks! I checked PythonPath but the registry is pointing to the correct path C: \ Python27 \ ArcGISx6410.1 \ Lib; C: \ Python27 \ ArcGISx6410.1 \ DLLs; C: \ Python27 \ ArcGISx6410.1 \ Lib \ lib-tk. 

0 Kudos
XanderBakker
Esri Esteemed Contributor

I would have suggested to contact Esri support, but as of this year version 10.1 has been retired: https://support.esri.com/en/Products/Enterprise/arcgis-server/ArcGIS-Server/10-1#product-support  and there is no support for this version. Do you have the possibility to upgrade to a more recent version?

You will have to provide a lot more details about the hardware server is installed on, how the service is configured (including scripts), etc in order for someone here to help. 

0 Kudos
JayantaPoddar
MVP Esteemed Contributor

What is the OS?

Could you try repairing the ArcGIS Server installation?



Think Location
0 Kudos
FelipeAlves
New Contributor

Hello. Windows Server 2008 R2. 

I am afraid of the impact repairing can have on the application

0 Kudos
George_Thompson
Esri Frequent Contributor

Did you happen to have any Windows patches applied to your server machine lately?

Problem starting PublishingTools Service 

https://community.esri.com/message/744099-re-instance-of-the-service-systempublishingtoolsgpserver-c... 

--- George T.
0 Kudos
FelipeAlves
New Contributor

Automatic update occurred, I already uninstalled

0 Kudos
George_Thompson
Esri Frequent Contributor

And this issue is still present? If so, you may need to upgrade to a new version of ArcGIS Server, as xander_bakker‌ mentioned earlier.

--- George T.
0 Kudos
FelipeAlves
New Contributor

At the moment I have no conditions to buy a new arc server

0 Kudos