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Web map layer visibility randomly resetting

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yesterday
MapsAreFun
Occasional Contributor

Hi everyone,

I’m hoping someone might be able to help me troubleshoot an issue I’m having with a web map.

I’ve created a web map in Enterprise Portal 11.3 that uses layers from multiple map services. I’ve configured the map so that the group layers are off by default, but the sub-layers are turned on by default. The map saves correctly with the visibility set as intended.

However, at random times the layer visibility resets, sometimes after a day, other times in less than a day. When this happens, all the layer visibility settings revert back to something different from what I saved.

I’ve tried saving the web map under a new name, but the issue still occurs.

I can’t share the web map because it contains some secured layers, but here are some of the services included in the map:
https://spatial-gis.information.qld.gov.au/arcgis/rest/services/Economy/MinesPermitsCurrent/MapServe...
https://spatial-gis.information.qld.gov.au/arcgis/rest/services/Economy/MinesPermitsHistoric/MapServ...
https://spatial-gis.information.qld.gov.au/arcgis/rest/services/PlanningCadastre/CoastalManagement/M...

Has anyone else experienced this, or know what might cause the visibility settings to change unexpectedly?

Thanks in advance for any advice or ideas

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