Workaround
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How do I run Internet Explorer as a different user in Windows
To run an app as a different user in Windows 10, do the following.
Open File Explorer and go to the folder which contains the required app.
Press and hold the Shift key and right-click on the file.
In the context menu, select Run as different user.
Enter the new credentials and click OK to run the app.
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1. Open Internet Explorer as the “arcgis” local user
Press and hold shift key and right-click IE shortcut\
2. Internet Explorer > Internet Options > Security > Sites
Disabled the option to Require server verification (https:) for all sites in this zone
Added the http://mysite.domain.com URL for ArcGIS Server ( HTTP )
Added the https://mysite.domain.com URL for ArcGIS Server ( HTTPS )
Added the http://177.37.7.137 URL for ArcGIS Server ( HTTP )
ec2 instance Private IP – see the output of the command describedatastore.bat tile cache machines property, it uses the private IP) <== THIS SOLVED THE PROBLEM!!!!
Added the https://177.37.7.137 URL for ArcGIS Server ( HTTPS )
3. Internet Explorer > Internet Options > Advanced tab
Use TLS 1.2 was already enabled
Use SSL 3.0 was enabled
per suggestion on this forum article
https://community.esri.com/thread/194033-root-node-is-not-available-for-layer-open-published-scene
4. Data Store Property
Connected to the Tools folder in “C:\Program Files\ArcGIS\DataStore\tools” and ran describedatastore
Ran changedbproperties --store tileCache --enablessl admin,data >> Operation completed successfully
changedbproperties:
https://enterprise.arcgis.com/en/data-store/latest/install/windows/data-store-utility-reference.htm#...
enablessl: This parameter controls use of the Transport Layer Security (TLS) protocol when populating the tile cache data store.
Supported options for the enablessl parameter are as follows:
- admin: This is the default option. Specify admin to use Transport Layer Security when creating the container for the tile cache data store.
- data: Specify data to use Transport Layer Security when writing scene layer data to the tile cache data store.
- admin,data: Specify admin,data to use Transport Layer Security when creating and writing data to the tile cache data store.
- none: Specify none to use HTTP communication from the hosting server when creating and writing to the tile cache data store.
5. Reboot the ec2 instance
| Marcelo Marques | Principal Product Engineer | Esri |
| Cloud & Database Administrator | OCP - Oracle Certified Professional |
I work with Enterprise Geodatabases since 1997.
“ I do not fear computers. I fear the lack of them." Isaac Isimov