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Root node is not available for layer - open published scene

Question asked by kerrygis on Apr 26, 2017
Latest reply on Nov 5, 2017 by JSutherland-esristaff

Hi, 

 

I published some 3D scenes through the Portal for ArcGIS, and all the time I have errors saying 'Root node is not available for layer'.

 

I saw the help saying it is due to generating caches, but I still have the same errors from the scene created even last week.

Troubleshoot scenes and 3D data—Portal for ArcGIS | ArcGIS Enterprise 

 

Is any setting might be wrong? I have ArcGIS server for my federated/ host server for my Portal.

 

I am pretty new in Portal.. any help would be great. 

 

Regards,

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