print in arcgis online

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05-17-2016 08:29 AM
rubatala
New Contributor III

what is the difference between print in arcgis online and portal for arcgis   what i ever  try to print in online with any layer it can be printed but nothing in portal print except the base map what i should do

and when i make federation with arcgis for server it  give me error that map cant be accrued 

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10 Replies
JonathanQuinn
Esri Frequent Contributor

What print service are you using within Portal?  The default or one from an ArcGIS Server?  If you're using one from an ArcGIS Server, you should check the logs on that Server for any errors that occurred when the map was printed.  You can also check the http traffic for more information on the request to print, as well as the response from that request.  That should help in troubleshooting.

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rubatala
New Contributor III

thank you jonathan but can you give me more details please i try to use print tool services but it doesn't work

and i try to use the default one but it doesn't work when i make print just the base map its represent without the services

and when i use the tool services it give me error that " the map cant be a occurs"  

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JonathanQuinn
Esri Frequent Contributor

Can you provide screenshots of the errors?  Are you using secure services?  If so, what security type? 

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rubatala
New Contributor III

thank you, the error from the log file{ type='SEVERE' code='20010'

target='Utilities/PrintingTools.GPServer' methodName='GPServerSync.CheckMessages'

machine='L' process='45448' thread='78488' user='1' >Error

executing tool. Export Web Map Task Job ID: j7bcdd1217bw74959a6f4221b2a36av14 : Layer "mSateliteImagery_5410":

Unable to connect to map server at https://gis.m.com/arcgis/rest/services/mSateliteImagery/MapServer.

Failed to execute (Export Web Map).

Failed to execute (Export Web Map Task)}

first image error with the tool

2nd image when i used the default image

Error.pngprint.png

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JonathanQuinn
Esri Frequent Contributor

Sorry for the late response.  What you're going to want to do is figure out why the Server can't connect to that map service.  To do that, run Fiddler on the Server machine as the same account that's running the Server Windows service, which allows you to see all of the http/https requests that account is sending and it's responses.  Once you try to print, you'll be able to see the request for the map service, and why it's failing.

rubatala
New Contributor III

hi, Jonathan Quinn i need more details about fiddler ,please or specific steps to do it.

i try to run this tool but there is no specific result that can i get.

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JonathanQuinn
Esri Frequent Contributor

On the Server machine, download Fiddler, decrypt https traffic, and then either use the Run as different account command and run Fiddler as the ArcGIS Server Windows Service user, or sign onto the Server as that user and run Fiddler, then submit the print task again.

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rubatala
New Contributor III

thank so much and I'm sorry for bothering you  but it didn't work with my issue , i run this tool but it didn't give me any error

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JonathanQuinn
Esri Frequent Contributor

What do you see when you print?  Do you see requests going out to the service you're trying to print?

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