print in arcgis online

[rubatala]

what is the difference between print in arcgis online and portal for arcgis   what i ever  try to print in online with any layer it can be printed but nothing in portal print except the base map what i should do

and when i make federation with arcgis for server it  give me error that map cant be accrued 

[rubatala]

i'm sorry for delay, no i don't see any request ,please check the old attached image when i make print

that all i got .

when i make a federation>>>>>i got error

without federation>>>>>>just a base map

i used fiddler>>>there is no error appear when i click in print button