Portal Fails on Server Role? Can I ignore this?

[CarrieQuast]

Hello there - I don't know if this is an error that indicates a bigger problem, or that I am missing a piece.

We are doing a new install of ArcGIS Enterprise, 11.1 on a Server 2022.  Everything installed fine, my webadaptors are working, and I got the server federated.

The only piece that was missing was I got an "Unable to load the ArcGIS Server backing stores and/or the ArcGIS Server license Information.

I found that I could assign a server role through portal administrator, which I did with no problems.

When I go to the logs, this is the error (note: my domain name is removed in the screen shot below)

It looks like its not finding the raster store, which I'm fairly certain I didn't install.

I've done a repair on the portal, server, and datastore.  My federated server in portal comes back as "all systems operational", in Server Manager, my ArcGIS_Data_Store validates as well.

So, my question is, can I ignore this, or do you know of a way to fix it?

I'm still learning how all this works, so there may be something that I missed when I set this up.

[JalesM · Accepted solution]

I found the following article and it seems that the internal certificate is the issue:

• https://support.esri.com/en-us/knowledge-base/error-unable-to-load-the-arcgis-server-backing-stores-...

You can probably ignore it, but it is best practice to use a CA signed certificate in your deployments.

Here is the documentation on how to import a CA signed cert into Portal and Server Admin endpoints:

• https://enterprise.arcgis.com/en/portal/latest/administer/windows/import-a-certificate-into-the-port...
• https://enterprise.arcgis.com/en/server/latest/administer/windows/configuring-https-using-an-existin...

Note that the server/domain certificate that you use for Portal and Server should be issued to the hosting machine's FQDN and not the DNS alias.

[CarrieQuast]

My issue was that I didn't fully import the certificate into server - I got it uploaded, but failed to configure it.  The last bullet point (Configuring https using an existing...) gave instructions on how to configure it. Once I got it configured, I restarted the server for good measure, and than tried again.

Thank you for your help!

[JalesM]

Awesome!! Glad it worked out!