If a remote worker is not on our local network and not using a VPN, when they try to use ArcGIS Pro they get the Enterprise sign in page and after signing in they get an error message saying the License Manager could not be reached.
It was once explained to me that is because ArcGIS Pro attempts to make a separate connection to the License Manager and it is looking for the PortNumber@FQDN of License Manager that is provided by Enterprise. That makes sense because as soon as I use a VPN to connect to our network ArcGIS Pro gets the license and works, but if I disconnect the VPN I loose the license and get the warning that I have 60 minutes to save my work before ArcGIS Pro closes. Reconnect with the VPN and ArcGIS Pro is happy again.
If there is a way to have Enterprise be the proxy to the License Manager for ArcGIS Pro I would appreciate knowing how to set that up. We are running Enterprise 10.8.1, License Manager 2020.1, and ArcGIS Pro 2.7. Tomorrow I will be upgrading everything to the latest version so we will be on Enterprise 10.9, License Manager 2021.0, and ArcGIS Pro 2.8. Will that make a difference?
"Not all those who wander are lost" ~ Tolkien