Error: The item was not found While creating offline areas (11.5)

[vijaybadugu]

I am getting an issue while packaging offline areas through ArcGIS Portal "Error: The item was not found. The item was not found. The item was not found." I checked the item, it is there and was able to open without any issue 

[CodyPatterson]

Hey @vijaybadugu 

Are there any issues within your Portal or Server manager logs?

Cody

[vijaybadugu]

"code": 6, "messageCode": "OffPkg_ 6", "message": "Failed to get item <id> error Error code: 400\nDescription: Bad syntax in request.\nMessage: Item does not exist or is inaccessible.\n", "params": {"itemId": "<Id>", "error": "Error code: 400\nDescription: Bad syntax in request.\nMessage: Item does not exist or is inaccessible.\n"}}

[CodyPatterson]

Hey @vijaybadugu 

Hmm that is strange, is this a published feature service? If so, would you be able to restart the feature service through the Server Manager? I'd also try manipulating or writing information to the layer while within Map Viewer on the Portal itself. Along with that, if there are any offline areas in the Map Settings that you can see, you may try revoking those and seeing if it comes back maybe.

Cody

[ChrisUnderwood]

Hello @vijaybadugu , I think this may be a package size issue.  According to the Portal for ArcGIS 11.5 documentation, the limit is 4GB. Is it possible you are exceeding this (remember attachments etc also count towards that limit) ?
https://enterprise.arcgis.com/en/portal/latest/use/take-maps-offline.htm#:~:text=Packaging%20for%20a...

[vijaybadugu]

All individual offline maps are around 1GB size. it was working fine before.