Default Print Service not working in Portal for ArcGIS 11.3

[OmolaraKareem]

Hello all,

I need urgent help! The default Print Service in a new deployment of Portal for ArcGIS 11.3 is not working. Where have I gone wrong? Attached are the error messages received.  

[lmr880]

Hi @OmolaraKareem 

Have you logged into the ArcGIS Server Machine as the ArcGIS Server user account and tried to print from there? Do you get the same error message or something different?

[RyanUthoff]

Some people have reported that clearing their browser cache and cookies fixes this issue. So that might be something to try.

Could be related to this bug too: https://support.esri.com/en-us/bug/the-arcgis-server-default-print-service-returns-the-err-bug-00013...

[TanuHoque]

@OmolaraKareem 

The error in your server log basically means that the print service doesn't have access to your services. One easy way to find that is to do this:

• log on to your machine running the print service as ArcGIS Server Account (aka SOC user)
• open a web browser
• try to access your feature service from the browser.

[OzanCanT]

Hello @OmolaraKareem, 

Ensure that the ArcGIS Server service account has the necessary permissions to access the ArcGIS Server directories (arcgisserver directory). You could run the "Configure ArcGIS Server Account" utility.

[Priya_Das]

Hi @OmolaraKareem 

Are you able to print public services?

Could you check if the ArcGIS Server/machine have trusted certificate?

Provide full permission to ArcGIS Server directories 

[OmolaraKareem]

Thanks everyone, for responding. I checked out all suggestions and configurations at my end were as they should be. Through trial and error I was able to find a solution (somewhat), though I do not know why it made the difference. When I lowered the dpi from 96 (which is my default, the map exported. After exporting/printing several maps at a lower dpi, I tried 96 again and it worked. Printing complaints have stopped since I asked my users to do the same. If anyone understands why this happened I would be interested in reading about it, in the meantime this "solution" is working.

[TanuHoque]

@OmolaraKareem 

I'd recommend you reaching out to Esri Support on this issue. Thank you.

[HarryPlendl]

I was getting the same problem after I did an upgrade from 10.9.1 to 11.3 . I looked all over the internet and found nothing. 

The error:

Failed to initialize server object 'Utilities/PrintingTools': 0x80004005: The toolbox did not load: C:\Program Files\ArcGIS\Server\framework\runtime\ArcGIS\Resources\ArcToolBox\Services\PrintingTools.tbx .

The snippet JSON for the service: 

"executionType": "Asynchronous",
"toolbox": "${AGSSERVER}/framework/runtime/ArcGIS/Resources/ArcToolBox/Services/PrintingTools.tbx",
"jobsVirtualDirectory": "/rest/directories/arcgisjobs",
"resultMapServer": "false"

But  the tool box in the directory is "C:\Program Files\ArcGIS\Server\framework\runtime\ArcGIS\Resources\ArcToolBox\Services\PrintingTools.atbx" 

I edited the tool service to look for : PrintingTools.atbx

"toolbox": "${AGSSERVER}/framework/runtime/ArcGIS/Resources/ArcToolBox/Services/PrintingTools.atbx"

Now the service will start and my print widget works again. 

This was weird that it was the only abtx tool in the entire directory for 11.3. 

[TanuHoque]

@HarryPlendl 

Thanks for sharing the detail error messages, and the solution. It is odd that the upgrade process failed to update the definition of the out-of-the-box print service.