I'm running into an issue where I cannot change the User Type for an account in Portal (v 10.9.1); a task I've done many times before with no problems. But this time I am prompted with the message: "Members assigned the Viewer user type cannot own items and/or group."
Cool, I get that; make sure the user owns/hosts nothing. But here's the thing, the user owns no items, not the owner of any groups, nor is a member of any groups, and has zero add-on licenses. What gives? Do I have to delete this account to even make some basic changes? I'm tempted to pursue the delete option as this is a dev environment, but this is frustrating as a admin when simple changes don't work and are NOT consistent. Plus I would not want to delete a user in production as this causes a whole host of problems ...