Can't Perform Analysis on Sample Test Data

IgorBalotsky1 · ‎01-30-2020

I am trying to perform some analysis on some ArcGIS training data consisting of about 10 points. If I perform any analysis at all, it runs for about 30 seconds and I get a blank error popup. I have enabled verbose logging and after looking at the log files, I see it created a hosted service, but then it immediately deletes it for whatever reason, here is the log:

To me, it looks like the error happens because Portal is deleting the hosted service, question is why? This happens on all analysis tools. Portal running is 10.7.1

	deleteAgsService start: Hot_Spots_Lincoln_Police_Stations	2020-01-30T09:34:51,775	Sharing	GISPORTAL.COM	219999	3188
INFO	Deleting service: https://gisvm.myportal.com:6443/arcgis/rest/services/Hosted/Hot_Spots_Lincoln_Police_Stations/FeatureServer.	2020-01-30T09:34:51,564	Sharing	GISPORTAL.COM	219999	3188
INFO	Deleting item 'https://gisvm.myportal.com:6443/arcgis/rest/services/Hosted/Hot_Spots_Lincoln_Police_Stations/FeatureServer' (id:8ea1888dbbd84687821acc84ca07caf7).	2020-01-30T09:34:51,557	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteHostedServiceItem: user deleting has the correct privileges	2020-01-30T09:34:51,557	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteHostedServiceItem: user deleting is not anonymous	2020-01-30T09:34:51,555	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteHostedServiceItem: hosted service has no dependent services (ogc,views,etc.)	2020-01-30T09:34:51,555	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteHostedServiceItem: starting for hosted service 8ea1888dbbd84687821acc84ca07caf7	2020-01-30T09:34:51,548	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteItemInternal: item is hosted service	2020-01-30T09:34:51,548	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteItemInternal: item has no items down composite-delete relationships that are protected	2020-01-30T09:34:51,545	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteItemInternal: item is not protected	2020-01-30T09:34:51,521	Sharing	GISPORTAL.COM	219999	3188
DEBUG	canDeleteItemInternal: starting for 8ea1888dbbd84687821acc84ca07caf7	2020-01-30T09:34:51,521	Sharing	GISPORTAL.COM	219999	3188
INFO	Item '8ea1888dbbd84687821acc84ca07caf7' updated.	2020-01-30T09:34:09,367	Sharing	GISPORTAL.COM	219999	3188
INFO	Item 'https://gisvm.myportal.com:6443/arcgis/rest/services/Hosted/Hot_Spots_Lincoln_Police_Stations/FeatureServer' (id:8ea1888dbbd84687821acc84ca07caf7) added to folder 'igor@mycompany.com/Home'.	2020-01-30T09:34:04,838	Sharing	GISPORTAL.COM	219999	3188
INFO	Added item 'Hot_Spots_Lincoln_Police_Stations' of type 'Feature Service' to the portal.	2020-01-30T09:34:04,701	Sharing	GISPORTAL.COM	219999	3188
DEBUG	AgsServicePublisher.serviceExists called	2020-01-30T09:34:04,174	Sharing	GISPORTAL.COM	219999	3188

JonathanQuinn · ‎01-30-2020

What does the client side traffic look like? Run the analysis tools again with either the dev tools or Fiddler running so you can watch the traffic. Perhaps the tool is failing, Portal detects that, and then cleans up everything that was created.

IgorBalotsky1 · ‎01-30-2020

I will try this, but I have tested the operations in the GeometryServer on my ArcGIS Enterprise instance that I have set Portal to reference, and they worked fine.

For example, I tried Buffer analysis and it didn't work so I tested the Buffer operation on Enterprise and it worked. I assume Portal uses the tools in ArcGIS Enterprise for all Analysis?

Thanks,

Igor

IgorBalotsky1 · ‎01-30-2020

Jonathan,

I did a network trace and I see a call to this URL with 200 status code:

https://gisvm.company.com:6443/arcgis/rest/services/System/SpatialAnalysisTools/GPServer/CreateBuffers/submitJob?f=json&inputLayer={"url":"https://services2.arcgis.com/j80Jz20at6Bi0thr/arcgis/rest/services/crime/FeatureServer/0","name":"Crime"}&dissolveType=None&distances=[1]&units=Miles&ringType=Rings&OutputName={"serviceProperties":{"name":"Buffer_of_Crime","serviceUrl":"https://gisvm.company.com:6443/arcgis/rest/services/Hosted/Buffer_of_Crime/FeatureServer"},"itemProperties":{"itemId":"b91b496ffb6e4112910d4137413fcb45"}}&context={"extent":{"xmin":-10777339.890868273,"ymin":4983404.183596585,"xmax":-10751771.704906914,"ymax":4992404.643677153,"spatialReference":{"wkid":102100,"latestWkid":3857}}}&token=fr8HA9v15blKWT8dqEu-DKr0VjndlJarfB5yMSHnHkQvo7aCZnAykMj5-EkB5YLkASZBZCu2p9nEwoyzeCadjvNzmui0N6e37YyHgaW7-Bau0M_P2Kj2Uz3qL0P7StjLWenhzNgOGCVzR-BbOYi6c3ichDL03e4aTW2W5HpXwvndCjU2w7B2I_nvSG08dc134mXEoG-8Rwl0m9wJ_xoQopFPkrouat24wQ-oeYx-p0JmVSj3FWxPiEftmsbYTpSAByNF0irrHv8bv-5W2M7p4w..

The Portal is on-prem, but I grabbed this layer from AGOL and that is why it's trying to reference services2.arcgis.com in the call.

I tried this again with a layer that is hosted in my organization, and I saw a call to the same URL above (but referencing my internal portal instead of services2) and the tool completed successfully.

I went back to Portal and added services2.arcgis.com to the CORS section and tried the tool again, but it didn't work. Is there some other setting I should look at? Or maybe you can't run spatial tools against AGOL content if your on-prem Portal isn't visible to the web since it's sending a reference to my on-prem link in the call to services2?

Thanks,

Igor

JonathanQuinn · ‎01-31-2020

Can your hosting server, (ex. gisvm.company.com), make outbound requests to ArcGIS Online? If not, then that's likely why the analysis tool is failing. The Server machine will make an outbound request to any service that you're running the analysis tools against. If the Server can't make outbound requests due to a firewall, then you'll see problems. If you were to add the layer to a map and print it using the servers print task, do you see the layer show up? If not, that's another indication that the Server can't reach those URLs.