Collector failing creating offline map / replica with SOI on feature service

[FraserHand]

Hi there,

I have come across an issue where Collector fails to create a replica for an offline map where the map service / feature service has an SOI enabled. This has been tested with a vanilla empty SOI from the .NET template. The create replica and job calls appear to pass through fine but when the relica is actually created (and it does get created) and the call is passed back to the Sync tools an internal error occurs.

What is returned to Collector is

example call: http://some server/arcgis/rest/services/map/FeatureServer/jobs/j39b3b26056d047609d3dbc...

{"resultUrl":"","replicaName":"","submissionTime":1454618828000,"lastUpdatedTime":1454619008000,"status":"Failed","error":{"code":500,"description":"Failed to create replica."}}

Downloading of the map onto device then fails.

The logs detail the following - it looks like a bug but are we able to code around this in the SOI?

Thanks,

Fraser

FINE

String request successfully processed. Response size is 378 characters.

System/SyncTools.GPServer

GPServer.ExecuteJob.CreateFeatureServiceReplica

VERBOSE	Save job j52cc43e658e140bc8116b166a26eb8e7 message type Binary message size 378	System/SyncTools.GPServer	GPServerSync.Save.CreateFeatureServiceReplica
VERBOSE	Save job j52cc43e658e140bc8116b166a26eb8e7 message type Binary message size 552	System/SyncTools.GPServer	GPServerSync.Save.CreateFeatureServiceReplica

SEVERE	Error executing tool. CreateFeatureServiceReplica Job ID: j52cc43e658e140bc8116b166a26eb8e7 : ErrorMsg@SyncGPService:{"code":500,"description":"Failed to create replica."} Failed to execute (Create Feature Service Replica).	System/SyncTools.GPServer	GPServerSync.CheckMessages
VERBOSE	Execute job j52cc43e658e140bc8116b166a26eb8e7	System/SyncTools.GPServer	GPServerSync.Execute.CreateFeatureServiceReplica

FINE	REST request successfully processed. Response size is 103 characters.	System/SyncTools.GPServer	/createReplica
FINE	GraphicFeatureServer.HandleREST_CreateReplicaOperation has completed.	System/SyncTools.GPServer	GraphicFeatureServer.HandleREST_CreateReplicaOperation

FINE	Removing GeoTransformation: from GeoTransformation Defaults.	System/SyncTools.GPServer	SetupGeoTransformation::~SetupGeoTransformation
SEVERE	An error occurred.	System/SyncTools.GPServer	GraphicFeatureServer::CreateSyncReplicaREST

FINE	GeoDataServer.CreateSyncReplica has completed for Replica: Ags_Fs	System/SyncTools.GPServer	GeoDataServer.CreateSyncReplica
DEBUG	VirtualOutputDirectory: /rest/directories/arcgisoutput/SOI_MapServer/, CanUseUrls: 0, InServer: 1	System/SyncTools.GPServer	GeoDataServer.SetupResultGDSData

DEBUG	Time (ms): 59 (/arcgis/rest/services/SOI/FeatureServer/jobs/j52cc43e658e140bc8116b166a26eb8e7)	Rest
DEBUG	Got Response: (SOI, MapServer)	Rest

DEBUG	Posting response from worker thread.	SOI.MapServer
FINE	REST request successfully processed. Response size is 117 characters.	SOI.MapServer	jobs/j52cc43e658e140bc8116b166a26eb8e7

DEBUG	End GraphicFeatureServer.HandleREST_JobResource method.	SOI.MapServer GraphicFeatureServer.HandleREST_JobResource
INFO	Request for the service 'System/SyncTools.GPServer' processed successfully. Response sent to the user '22a48e75-2607-4687-998f-27274f871f76'.	Soap

DEBUG	Posting response from worker thread.	System/SyncTools.GPServer
DEBUG	Request received in worker thread.	System/SyncTools.GPServer

FINE	Binary request successfully processed. Response size is 1003 bytes.	System/SyncTools.GPServer	GPServer.GetJobInputValues
FINE	Binary request received. Request size is 375 bytes.	System/SyncTools.GPServer	GPServer.GetJobInputValues

DEBUG	Waiting for response from worker thread - System/SyncTools.GPServer.	System/SyncTools.GPServer
DEBUG	Sending request to worker thread - System/SyncTools.GPServer.	System/SyncTools.GPServer

DEBUG

Delegating request to GPServer - System/SyncTools.GPServer.

System/SyncTools.GPServer

[nicogis]

in debug soi have you errors ?

[FraserHand]

Hi,

There are no errors in the SOI - using the vanilla template the SOI just hands straight off to the appropriate delegate as a TRESTHandler - which in this case is the feature server. The error seems to happen in the server code following that pass off. Unless the SOI is handing it to the wrong delegate (but it looks ok?)

Ta

Fraser

[StefanHendren]

We have the same issue - A createReplica Request fails when an interceptor is enabled. Errors seen are the same as above.

We have also tried disabling the interceptor to download the map and then re-enabling it to sync. However when syncing it fails (Error Log for Sync failure shown below).

[nicogis]

Now 10.4 is available in myEsri. Have you a chance try with ags 10.4 ?

[StefanHendren]

Yes we have tried 10.4 pre-release and we have the same issue.

[JakubŠilhavý]

Hi,

we have the same issue. Collector fails to download map if the service is extended by SOI. We are using 10.4 enviroment.

SEVERE

21. 3. 2016 10:32:47

Error executing tool. CreateFeatureServiceReplica

Job ID: j5de19757bc734b779ab307c371d9f08a :

ErrorMsg@SyncGPService:{"code":500,"description":"Failed to create replica."}

Failed to execute (Create Feature Service Replica).

System/SyncTools.GPServer

Jakub

[pheede-esri]

All, this has been logged as BUG-000094193. Please contact Esri Technical Support for options on how to proceed.