My organization has a server where we publish maps to be used in Field Maps mobile APP, after producing the MMPK on Arcgis Pro. Users can download those maps through the portal.
I have downloaded the latest version of Arcgis Earth and I wanted the users to be able to see those maps when they do not have access to Arcgis Field Maps, only a windows notebook, so I was trying to test this by connecting to the portal where the maps are published and trying to see them on Arcgis Earth through the option "ADD".
The problem is that I can't see any content from my added portal to Arcgis Earth even though I see that portal correctly active.
What could cause this? I logged in with the admin account, I was expecting to see all the maps that we published in the portal.
As in the image below, Arcgis Earth does now show the maps.
I could only see the MMPK by downloading them on my pc and then adding them to Arcgis Earth. Is this the only way?