portal license

[MCAGIS]

We recently assigned our Drone2Map license to Portal. The login window lets me use the Portal interface to login, however once the program opens we get this popup (No license for user) and the program is closes out.

Any ideas on how to solve?

Thanks.

[DerekLaw]

Hi MCA,

Did you explicitly assign the Drone2Map license to a specific Portal member?

Manage Drone2Map licenses—Drone2Map for ArcGIS Help | ArcGIS 

Hope this helps,

[MCAGIS]

Yes that has been done. It seems to validate the Portal license through the popup login window, but as the program opens, it gives that popup saying 'user is not licensed to use Drone2Map' even though the Portal page says the user is licensed.

[DerekLaw]

Hi MCA,

Is the Portal member you've licensed level 2 and has a publisher role?

After you licensed Drone2Map did you restart the app to ensure that changes took effect?

Another suggestion to try and troubleshoot: verify that you've enabled the Drone2Map license to Portal correctly.

Hope this helps,

[MCAGIS]

Issue was we had a custom role, that Portal wasn't recognizing as a publisher. We have since fixed the issue. Thanks for everyone's help.