Authentication Portal cannot be reached (firewall issue)

[GeorgieCassar]

At work I get this error when opening Drone2map.

I can open drone2map successfully from my home laptop where I am using wifi. 

Is there a domain I can add to our firewall white list to enable this authentication portal to be reached ?

[RakeshModi]

I am having same problem after successful installation --  

[GeorgieCassar]

Rakesh

I resolved the issue by uninstalling Drone2Map, downloading the latest version of the software and reinstalling.  They have fixed this problem with the last release it appears.

[GeorgieCassar]

I take that back.  It's not working again so will attempt to white list the URLs.

[KristaHeinrich2]

This does not appear to have been fixed in the trial version. I downloaded version 1.0.1 today and am still receiving that same error.. any word on when this will be fixed?

[AnthonyMason]

Krista,

Could you try to whitelist the following ArcGIS domains:

•http://*.arcgis.com <http://%2A.arcgis.com/>

•https://*.arcgis.com <https://%2A.arcgis.com/>

•http://*.arcgisonline.com <http://%2A.arcgisonline.com/>

•https://*.arcgisonline.com <https://%2A.arcgisonline.com/>

•http://*.esri.com <http://%2A.esri.com/>

•https://*.esri.com <https://%2A.esri.com/>

Thanks

Tony

[KristaHeinrich2 · Accepted solution]

Thanks Tony, 

That did it, it was a combo of the *arcgis.com and the *esri.com that needed to be whitelisted.

Cheers,

Krista

[MohamedHamoud]

I have the same problem, but I couldn't find the right way to whitelist a domain. Can you please explain the steps of whitelisting the required domains?

[KristaHeinrich2]

Hi Mohamed, I had to speak to my IT department as they were blocking the domains through their security set up. Unfortunately it wasn't something i resolved myself  so i don't have details.