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Users are being logged off

01-10-2019 05:59 AM
New Contributor II


I am trying to map how the storing of credentials on the collector app works.

Some users login once and are also most never prompted to reenter their login credentials. Some users are prompted for login pretty often. So what is it that decides a user is often prompted for the credentials or not?

We use Portal with LDAP integration and VPN connection on iPhone X. There are no relation to the VPN connection. Both users that are on VPN all the time and users that log on and off VPN are either often prompted and never prompted.

We see it in both Collector and Workforce

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