I am unable to load Collector onto a new Windows 10 laptop. I have to use my admin credentials to install, and my admin does not allow me access to the internet so I downloaded Collector_for_ArcGIS_Windows_1801.exe from ESRI. I copied it to the desktop of the laptop and double clicked to install. It extracted the package fine, but when I click on the APPXBUNDLE file to install I get the error:
Ask the developer for a new app package. This package may conflict with a package already installed, or it depends on things not installed here, or is made for a different architecture (0x80073CF3)
I have no ideas on what to try to install it now.
Solved! Go to Solution.
Hi Dirk,
Would you mind trying the following steps, I had really good success with them:
1. Enable "Sideload apps" in the the developer settings ( Settings--->Update & Security--->For developers)
2. Within the folder that you extracted the Collector for ArcGIS install files, double-click and install the following files:
a. Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64
b. Microsoft.NET.Native.Runtime.1.4_1.4.24201.0_x64
c. Microsoft.VCLibs.120.00.Universal_12.0.30501.0_x64
d. Microsoft.VCLibs.140.00_14.0.25426.0_x64__8wekyb3d8bbwe
3. Once these files are installed, open "Windows PowerShell and navigate to the folder where the "Esri.CollectorforArcGIS_18.0.1.0_neutral_~_eytg3kh68c6a8" file is found and run the following command:
a. Add-AppxPackage -Path Esri.CollectorforArcGIS_18.0.1.0_neutral_~_eytg3kh68c6a8.appxbundle
4. After the app installs, you wont get a confirmation that it finished, but you can double-check in the start menu to make sure the app installed.
5. Make sure to go back to " Settings--->Update & Security--->For developers" and change the option back to "Windows Store apps"
Hi Dirk,
Would you mind trying the following steps, I had really good success with them:
1. Enable "Sideload apps" in the the developer settings ( Settings--->Update & Security--->For developers)
2. Within the folder that you extracted the Collector for ArcGIS install files, double-click and install the following files:
a. Microsoft.NET.Native.Framework.1.3_1.3.24201.0_x64
b. Microsoft.NET.Native.Runtime.1.4_1.4.24201.0_x64
c. Microsoft.VCLibs.120.00.Universal_12.0.30501.0_x64
d. Microsoft.VCLibs.140.00_14.0.25426.0_x64__8wekyb3d8bbwe
3. Once these files are installed, open "Windows PowerShell and navigate to the folder where the "Esri.CollectorforArcGIS_18.0.1.0_neutral_~_eytg3kh68c6a8" file is found and run the following command:
a. Add-AppxPackage -Path Esri.CollectorforArcGIS_18.0.1.0_neutral_~_eytg3kh68c6a8.appxbundle
4. After the app installs, you wont get a confirmation that it finished, but you can double-check in the start menu to make sure the app installed.
5. Make sure to go back to " Settings--->Update & Security--->For developers" and change the option back to "Windows Store apps"
Jonathan,
That worked great for the install, thank you! Now my next issue is that Collector does not open. When I try, it flashes like it is opening, but the program does not show.
Dirk
Hi Dirk,
I believe i've seen that before with other non-ESRI related applications tied to the Windows App Store. Go ahead and try running a wsreset.exe in the run command box (Right-click the start menu and click "Run").
That command should reset any bad cache that the Windows Store may have laying around.
Feel free to let me know your results.
Jonathan,
That didn't seem to work, but as I have since discovered, its a moot point. I have to log in as an admin before I can install a program, and it appears that Collector will only show up for the account that installed it. When I log in using my regular account, Collector does not even show up as an installed program.
I appreciate your help!
Dirk,
In that case I would definitely talk with your IT department to see if there is a way they can deploy Collector onto your profile since you are seeing that behavior.
We're working through a similar process now. I used Windows PowerShell for all of it. Apparently whatever is supposed to happen when you simply double check the appx files has been disabled on our system. I had to do all using an alternative account we have for just temporary admin rights for certain tasks.
It acts like I got through the various VClibs, and then I ran the same add-appxpackage on the appxbundle. It acts like it deployed, but I don't see anything. I temporarily connected via my alternative admin account, but I still don't see any Collector for ArcGIS installed.
Once I've gone through these steps, shouldn't I be seeing it under my start menu?
I'm in the same boat - can't install the .Appx files by double clicking - needed to do everything in Powershell.
Similar to Dirk above - I now have an icon in my start menu that will flash open and close immediately.
I should note that I am using the same admin account to side-load and open Collector.