Map will not load in Collector

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3 weeks ago
RandyBrawley
New Contributor

I am getting ready for a site. visit and wanted to use collector.  I have developed multiple web maps and even used maps I already had with editable layers.  I have published them as web maps.  However, they never load.  I have been following tutorials made in 2018.

What is a good source to figure out what is wrong?

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mdonnelly
Esri Contributor

Hi Randy,

This happens to me a lot too. The thing I end up having to do is retrace my steps to ensure that all the elements line up: editable feature service, web map allows editing, sharing.

The first thing I would check is the web map settings to see if they confirm that the web maps in question is editable. The second thing I would check is that the web map is shared correctly, so that you can see it with the user you are logging in with.

Sometimes I have seen a little lag in Collector refreshing its content. I sometimes have to log out and back in again to see recently added web maps.

Regards,
Mark

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2 Replies
mdonnelly
Esri Contributor

Hi Randy,

This happens to me a lot too. The thing I end up having to do is retrace my steps to ensure that all the elements line up: editable feature service, web map allows editing, sharing.

The first thing I would check is the web map settings to see if they confirm that the web maps in question is editable. The second thing I would check is that the web map is shared correctly, so that you can see it with the user you are logging in with.

Sometimes I have seen a little lag in Collector refreshing its content. I sometimes have to log out and back in again to see recently added web maps.

Regards,
Mark

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RandyBrawley
New Contributor

Mark,

OK, Pretty easy and silly after hours of trying to get it to work.  In the end, I simply toggled the selector to make sure it had "editable layers" when I uploaded the web map.  Zoinks!

 

Thanks much.

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