login name and pw won't work for Collector app

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12-20-2013 07:57 AM
JamesCooper1
New Contributor
Hey guys,

I can log into the esri website with my login/pw like normal but I can't with the Collector for ArcGIS app. Any suggestions? Does the app require a separate login/pw?
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3 Replies
RussellRoberts1
Esri Frequent Contributor
Your account needs to be under an arcgis.com organization subscription and not a public/free account.

Russ
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JamesCooper1
New Contributor
Thanks for the response, Russ. Are you saying that I'd need an ArcGIS Online subscription to use ArcCollector?
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RussellRoberts1
Esri Frequent Contributor
Yup so what you will need have is an account that is either covered under an ArcGIS Online subscription or Portal for ArcGIS.

Cheers
Russ
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