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How do I upload a map from ArcGIS Online to use in Collector for ArcGIS?

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04-18-2017 02:08 PM
deleted-user-rqN42KX6-Rcs
New Contributor III

How do I upload a map from ArcGIS Online to use in Collector for ArcGIS? I am using a Microsoft Surface Pro with Windows 10 and Collector states I have to upload a map even after I've signed in to ArcGIS Online. My screen is blank and doesn't give me any option to download other than from hard drive, not online.

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11 Replies
Kylie
by Esri Regular Contributor
Esri Regular Contributor

I got the image, and had some additional discussion with Matthew through email. To summarize here: Yes, it is the "We could not sign you in as" message and state that is the culprit. There is a bug where that appears, and when you click the "sign in" option it doesn't really work. So you aren't really signed in, and as such, won't see your maps. I had Matthew try signing out and then signing back in, so that he was really signed in, and now he can see his maps.

And yes, this bug with the message and not really signing you in is one that is going to be fixed with the next release.

Esri Education Team
deleted-user-rqN42KX6-Rcs
New Contributor III

Thank you Kylie for working through this with me.