Collector app basemap won't load

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02-07-2020 11:39 AM
TiffanySprague
New Contributor III

Hello, when we use our collector map, the basemap won't load although the location and points are still visible. 

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ThomasJones1
Esri Contributor

Hello Tiffany Sprague

Are you singing into Collector through Portal or ArcGIS Online? Does the basemap load successfully in a web map? Are you using your own basemap or an Esri basemap?

Thanks.

Thomas.

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