Cannot open authorization wizard and launch application

09-10-2021 09:17 AM
New Contributor II


I am trying to run Cityengine free trial and am unable to launch the application after download. When I try to open the application, there's an error message "No valid license found. The license files attempted are (No configuration files found)"

I can't get to the screen to enter the Authorization number and set up the application. Tried reinstalling it a number of times. Has anyone faced a similar issue?


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Esri Contributor

Hello! Instead of launching CityEngine, can you try opening ArcGIS Administrator (this usually installed as a part of the CityEngine install)? Direction on doing so can be found here:

Following those directions all the way through, you should be able to authorize CityEngine with the authorization number you have.  Does that workflow work for you?

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