Latest Contributions by KateBuss

Yes, I was using Route Solver because the user needs to go from point 1 to 2 to 3, etc. I didn't think Closest Facility was applicable but I'll give it a try. Thanks! ... View more

KPS4 > Your map tour works fine for me in IE 11 and other browsers: http://gis.bergmannpc.com/awards_tour/ and I don't get the message you saw (although it might be intermittent or based on some condition that I'm not experiencing). When you see that Portal Config message, does it work if you ignore the message and just press Refresh? (Note that the pic for place 5 isn't appearing: http://bit.ly/1pKhGNf ) The message is just an image that appears - so there is no way to ignore it per say that I see. I tried refreshing but I just get the same message. And yeah we don't have that image yet for place 5 - still waiting on it. ... View more

I am not having that issue. They all display on each browser, just different layout. See attached screenshots. [ATTACH=CONFIG]34843[/ATTACH][ATTACH=CONFIG]34844[/ATTACH][ATTACH=CONFIG]34845[/ATTACH] Yeel, When I hit your site from IE10 I get the same "Fatal error: Failed to get portal configuration". See screenshot. What version of IE are you using? ... View more

I'm having a similar issue. Although my site works fine in Chrome and Firefox, but in IE10 I get "An error has occurred Fatal error: Failed to get portal configuration". http://gis.bergmannpc.com/awards_tour/ I'm using the most recent version of the 'Storytelling Map Tour - 2.2.3. Kate ... View more

Thanks for posting your resolution jhouck86 - I was doing this backwards too. The Esri documentation on this process is too vague    and not detailed enough and there's little info elsewhere on the web. So thanks again! ... View more

Figured this out myself.....But for those of you who want a simply summary on how to do this...here goes: First, make sure your Esri Global ID account is associated with your customer number. Go to Esri's new customer care portal - https://customers.esri.com/ Generate one provisioning file (email/download) with all the concurrent use software you want served up by the license manager. This will be a .prvs file. (For example 3 ArcInfo, 2 ArcView, 1 3D analyst - whatever you're paying maintenance on will show up on your Authorization Summary). Next, uninstall your 9.3 License Manager. Next, install the 10 License Manager from your ArcGIS Desktop CD. At the end of the install you will have the option to authorize your software (as normal). In the authorization wizard - Select the option 'I have received an authorization file from ESRI and am now ready to finish the authorization process'. Browse to the saved provisioning file. Select 'Authorize with ESRI now over the Internet'. (Select the website or email option if your machine does not have an internet connection.) Review the pre-populated information and enter any additional information required. Next, you will see the authorization numbers entered for the desktop products and extensions - as well as the number of licenses you have of each product. Click Finish and you're done! Your 9.3 clients will be able to read the 10 License Manager no problem. A side note on provisioning files...I think many people will be easily confused and think that a provisioning file is a license file. However, it is not. All the provisioning file is is a text file that prepopulates user information and product registration numbers into the License Authorization Wizard. It saves you from having hand enter your contact info and reg numbers. This is certainly helpful if you have lots of software or single-use installs. If you choose the "Authorize by email option" - you can still obtain actual license files as many people are accustomed to doing. The major difference at Version 10 is that Esri is tracking when you authorize a piece of software via the Customer Care Portal. Every time you authorize a piece of software, the number of available authorizations decreases. This obviously prevents people from illegally installing one copy of the software on multiple machines. Anyway...hope this helps someone. ... View more

I also need to serve up both 9.3 and 10 licenses from the 10 License Manager. But according to ESRI's web HELP v10 it says - "License files at version 9 or earlier will not work with this new version of the License Manager. You will need to first authorize licenses on the license server using the new authorization information sent via e-mail by ESRI Customer Service before starting the license service." I have all my 9x license files but how do I go about getting new license files for my 9.3 software that work with the 10 License Manager? The customer care portal seems to only generate version 10 licenses. Any help would be appreciated! ... View more