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This was confirmed by Esri to be a bug at 11.5. The “workaround” is to create a new user account with desired email and transfer everything over.
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a week ago
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1
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0
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30
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POST
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We have a hosted feature service configured with a webhook created within AWS (API Gateway endpoint as payload URL, Lambda to execute code). When creating new features, intermittently the webhook does not trigger. We do not see anything on the AWS side, so it's not even reaching the payload URL. In the ArcGIS Server logs, we only see the following error, with no other information even in DEBUG mode: <Msg time="2025-08-12T11:51:03,749" type="SEVERE" code="30204" source="Admin" process="8616" thread="1" methodName="" machine="<machine name>" user="" elapsed="0.0" requestID="">Webhook log: Calling webhook URL "https://<API ID>.execute-api.us-gov-west-1.amazonaws.com/execute" failed. Exception: Connection reset.</Msg> After error is seen, we create a new feature on the feature service in the exact same way, and then payload is sent as expected. I see this error repeat 3 times, which lines up with the Number of Notification Attempts setting in :6443/arcgis/admin/services/webhooks/settings. I tried increasing the timeout value to 30 seconds, but still seeing these intermittent issues. Any help diagnosing this would be really appreciated.
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08-12-2025
09:05 AM
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235
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We are building an ingest workflow to pull from the ArcGIS Online Status RSS feed (status.arcgis.com/rss/all.rss). Obviously we can see what the syntax is now during a "Healthy" state, but curious if anyone knows what this RSS feed would look like during an outage? What additional channel values are added, and what does it look like? Thanks in advance for any help.
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07-29-2025
06:39 AM
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152
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Hi @c_yatteau we're seeing this issue at Portal 11.5. The exact error when trying to update a user's email is "Location platform account with this email address already exists. Please use a different email address." I don't know of any ties to the "Location platform" within these built-in accounts. Getting this error even as the default Admin role. Any thoughts?
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07-23-2025
12:48 PM
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2
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@CW-GIS Please mark this as correct answer. What a frustrating bug...
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07-08-2025
06:55 PM
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480
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IDEA
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When performing a WebGISDR restore (full or incremental), ArcGIS Data Store backs up files into the directory "C:\arcgisdatastore\backupedContents<date>". We wish there was a way to prevent this backup prior to the restore, accepting the risks that if the restore fails there would be no rollback to anything or even just a rollback to a clean slate (no data). Use case: In our environment when performing a WebGISDR restore it takes well over an hour to backup our 500GB pgdata folder to the directory mentioned before the software even starts the restore. Having 99.9% availability requirements, every hour truly counts when doing a restore. We love that when performing an upgrade of Portal there’s an option to not back up the content directory, accepting the risks of a failed upgrade. This saves us several hours. We just wish there was something similar for WebGISDR restores of Data Store.
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06-11-2025
09:38 AM
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2
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0
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236
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POST
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Notebook Server 11.1 (Enterprise) - Apologies if this has been asked before, but trying to set up some automated processes and running into a limitation that's stating a notebook can only be executed via the executeNotebook REST call by the owner of the notebook. So the token attached to this REST call needs to have used the owners credentials? A user with a default admin role cannot even do this? (I really hope that's not the case.... but the errors we are seeing suggests this).
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07-25-2024
09:29 AM
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0
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1
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437
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What I find helpful is adding the service to a map viewer in AGOL/Portal, create a filter using the query parameters you want, and then use the browser's Developer Tools to see exactly how the query/WHERE clause was structured. https://<machine.domain>/<WA>/rest/services/Hosted/<name>/FeatureServer/0/query?f=json&where=(projectid = 1) OR (projectid = 2)
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07-02-2024
06:06 AM
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0
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0
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1028
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POST
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@SethStark1 have the support analyst attach you to the incident for tracking. Give them this number - INC-001084
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04-23-2024
10:36 AM
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1
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1
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1639
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POST
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Working with Tech Support, and they have confirmed the issue and are investigating. INC-001084: Survey123 fails to generate featureReport when survey contains a geolocation question. The latest update on this Incident is: Report generation fails for surveys that contain a geolocation map question. This is being actively investigated. You will see additional automated emails from the Incident Management Team with status updates as the Incident continues to be mitigated.
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04-23-2024
09:28 AM
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1
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1
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1716
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Yeah it's clear the issue is with geopoint/map based questions in the report templates. Wouldn't necessarily call removing the map questions entirely a fix, but thanks!
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04-23-2024
08:51 AM
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0
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1
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1756
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POST
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Same issue here, definitely something on Esri side. Can anyone on product team please comment?
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04-23-2024
08:03 AM
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0
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1
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1808
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Title | Kudos | Posted |
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1 | a week ago | |
1 | 07-23-2025 12:48 PM | |
2 | 06-11-2025 09:38 AM | |
1 | 05-04-2023 10:44 AM | |
1 | 04-23-2024 10:36 AM |
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