Latest Contributions by AlbertoOrdoñez_García

‎11-19-2019

Hi, do you also have any terraform example code for AWS? Thank you

‎05-17-2019

Hi John, thanks for your response. As you can see in the images, service URL is not especially long, the thing is that for any reason it is also inluded the token string and i don't know how i can avoid this. Thank you.

‎05-16-2019

Hi all, we are getting the following error trying to create a Excel Report (Reports > Excel) in ArcGIS Monitor 10.7. Any idea on how to resolve this? Thank you.

‎03-27-2019

Hi, i was wondering how do you configure adittional EC2 instance metrics such as Memory Available MB, Page File Utilization or Volume Available MB. By default when I configure Amazon Counters (ArcGIS Monitor 10.6.1 or 10.7) I only see Processor Time, Network Received and Network sent. Is it necesary to perform adittional steps? Thank you.

‎03-25-2019

Hi again Thomas, my virtual memory paging file size is set to windows managed Right now ArcGIS Enterprise instance is 4vCPU and 32 Gb RAM because i took off heavy used feature service into another dedicated ArcGIS Server. But ArcGIS Server service interruption is still happening in the ArcGIS Enterprise machine. Also, i've seen this max responde time for Printing tools and they seem to be quite high. To be honest this i don't have any new idea in order to solve this issue and it's critical. Thank you anyway

‎03-15-2019

Thomas, please find attached Debug log of a recent service interruption that started at 11:38 AM. We've restarted ArcGIS Server 11:43. WeTransfer How can I check if the virtual memory paging file size set to windows managed. I am using an AWS ArcGIS Enterprise AMI on an EC2 Instance. And related to max instance those services are set to 12 in 8vCPU and 32 Gb RAM Instance. Thank you

‎03-12-2019

Hi Thomas, In case it might help, the user edit the feature services through Collector for ArcGIS (Android) and also upload photos quite often (image resolution isn’t at maximum). It seems this kind of requests could be the root of the issue Thank you.

‎03-07-2019

Hi Thomas, i increased the AWS RDS instance type and added cacheControlMaxAge property and the problem persists. Unfortunately, this is a production environment and we can't replace the current feature service pointing to geodatabase for hosted feature service. Thank you.

‎03-05-2019

Thanks Thomas, Geodatabse is implemented on an AWS PostgreSQL RDS Instance and monitoring shows that CPU is never above 15% with enough RAM memory. This instance is a db.m4.large (2vCPU and 8 Gb RAM) while ArcGIS Enterprise instance is r4.xlarge (4vCPU and 32 GbRAM). Max instances of heavy used services are set to 4 and in few time 4 ArcSOC.exe processes are running up and maybe there is a bottlneck if the RDS intances is only 2vCPU. The first thing i will try is to increase RDS Instance to 4 vCPU. In any case, do you think is normal that one or two services can affect the availability of the whole system even if hardware resources are ok? One more thing, i was also wondering if setting up cacheControlMaxAge property to those Feature Services can help. Thanks again for your help.

‎03-01-2019

Hi Joshua, right now 56 for 30 services and when the system is under heavy load probably around 70-75 as we increased max instances of more used services. RAM around 50% and CPU 10-20 % with some spikes above 60-70%. Appears that for any reason when those Feature Services are used (online/offline editing) Portal and Server become unavailable for 3-4 min or even more, just restarting ArcGIS Server windows service everything back to life. Thank you

‎02-28-2019

Hi, We are facing service interruption in ArcGIS Enterpsise 10.6.1 (Windows Server 2016 and Geodatabase on a AWS RDS Instance PostgreSQL 9.6 ). The issue is reproduced randomly everyday at different times and suddenly we cannot access to Portal Home, ArcGIS Server Manager or services (from 7443 or 6443 neither) getting a timeout. If we restart ArcGIS Server Windows service everything start to work. We don’t see any related error in Server logs or Event Viewer and Hardware resources are ok at the time of failure. ArcGIS Enterprise is deployed in a r5.xlarge instance (4 vCPU and 32 Gb RAM), RAM usage is around 40% and sometimes we get sporadic spikes of CPU. We increased to r5.xlarge instance (8 vCPU and 32 Gb RAM) but the issue is still happening. Analyzing ArcGIS Server Statistics we saw that some services are heavily used, in particular there is a Feature Service that some days is having more than 30,000 requests. This service is used for editing (Online and Offline) by 17 users through Collector for ArcGIS, so we increased min and max instances and also for System/SyncTools but we are still having downtime. It appears the problem is happening when this kind of feature services are heavily used. We really appreciate any help on this matter. Thank you

‎02-28-2019

Hi, We are facing service interruption in ArcGIS Enterpsise 10.6.1 (Windows Server 2016 and Geodatabase on a AWS RDS Instance PostgreSQL 9.6 ). The issue is reproduced randomly everyday at different times and suddenly we cannot access to Portal Home, ArcGIS Server Manager or services (from 7443 or 6443 neither) getting a timeout. If we restart ArcGIS Server Windows service everything start to work. We don’t see any related error in Server logs or Event Viewer and Hardware resources are ok at the time of failure. ArcGIS Enterprise is deployed in a r5.xlarge instance (4 vCPU and 32 Gb RAM), RAM usage is around 40% and sometimes we get sporadic spikes of CPU. We increased to r5.xlarge instance (8 vCPU and 32 Gb RAM) but the issue is still happening. Analyzing ArcGIS Server Statistics we saw that some services are heavily used, in particular there is a Feature Service that some days is having more than 30,000 requests. This service is used for editing (Online and Offline) by 17 users through Collector for ArcGIS, so we increased min and max instances and also for System/SyncTools but we are still having downtime. It appears the problem is happening when this kind of feature services are heavily used. We really appreciate any help on this matter. Thank you

‎02-26-2019

Hi, we are also having several issues working with Feature Services through Collector for ArcGIS (Online and Offline editing) on ArcGIS enterprise 10.6.1. We get same kind of errors "Result Limit..." and 2 or 3 times per day ArcGIS Enterprse hangs, it's not possible to access Manager or Portal Home. Restarting ArcGIS Server windows service, everything start working. No solution or workaround yet. Thank you

‎02-20-2019

Hi Andrew, As we talked to Technical Support, in our ArcGIS Monitor deployed on AWS, Test Mail function is working fine, please see attached images: ArcGIS Monitor Email configuration Succesfully execution of Test Mail Office365 trace log showing Test Mail execution When an alert is triggered there is not activity in Office 365. We have also deployed ArcGIS Monitor internally (on premise) with the same SMTP and everything works fine. On AWS Instance where ArcGIS Monitor is installed we oppened all traffic in Windows Firewall and in Security groups with no luck. Francisco Manjarrez‌ Ana Belén Barral Rojo‌ Fernando Martín Verbo‌ Thank you.

‎01-05-2019

Hi Shree, i opened a case in Technical Support on November 12th and still no solution, workaround or idea, that's why i am trying to find any possible solution here. I really appreciate any help with this problem. Thank you.

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Date Last Visited	‎11-11-2020 02:24 AM

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Latest Contributions by AlbertoOrdoñez_García

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ArcGIS Enterprise service interruption

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