changsul

Error while using HTTPS security, URL = https://services.arcgisonline.com/...

Discussion created by changsul on Mar 6, 2014
Latest reply on Mar 7, 2014 by jeff.pace
I've created a web map which is using ArcGIS 10.1 Server ExportWebMap service.
This is installed on the DMZ server in the corporate network.
Our network team applied a firewall rule change for outgoing internet connection from this DMZ server to services.arcgisonline.com via port 443.

I get the following error msg when I clicked the Print button on my web map on Chrome:
"error":{
  "code":400,
  "message":"Unable to complete operation.",
  "details":[
   "Error executing tool.:
   Layer \"layer0\": Unable to connect to map server at https://services.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer.\n
   Layer \"layer1\": Unable to connect to map server at https://services.arcgisonline.com/ArcGIS/rest/services/Reference/World_Boundaries_and_Places/MapServer.\n
   ......
   Failed to execute (ExportWebMap).\n
   Failed to execute (Export Web Map)."
  ]
}

When I tested the connection "https://services.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer" on IE on the DMZ server and I was able to see its responses for this end point.

Thus I looked at the Logs on the ArcGIS Manager, the first error logged by this request was -
"Error while using HTTPS security, URL = https://services.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer?f=json, HTTP Status code = 0 and Status Text = "
But again, I could its responses on IE on the DMZ server.

Is this because of the Proxy settings?
The following is my proxy.config :
<?xml version="1.0" encoding="utf-8" ?>
<ProxyConfig mustMatch="true">
  <serverUrls>
    <serverUrl url="https://services.arcgisonline.com/arcgis/rest/services/"
    </serverUrl>
    <serverUrl url="https://myServer/arcgis/rest/services/"
               matchAll="true"
        dynamicToken="true">
    </serverUrl>
  </serverUrls>
</ProxyConfig>

This web map service is pretty much ready for delivering to our clients except this issue.
Do you guys have any ideas???

Thanks in advance.

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