Unable to load a feature service layer error in Collector

Discussion created by ckillian on Feb 19, 2014
Latest reply on Mar 26, 2014 by lehicity
I am getting the following error when I open a manhole inspection Collector map that contains a feature service.

Layer Not Loaded
Unable to load layer "Data Layer Name" from "server name"
A server with the specified host name could not be found

This is a feature service that was published from desktop to server(both 10.2) and added to our organization's online account.  Can this service be exposed from my server through the online account or does it have to be a hosted service on our online account(which requires credits)?