cannot Add ArcGIS Server through ArcCatalog with an external URL

Discussion created by pyonono on Oct 25, 2013
Latest reply on Nov 7, 2013 by pyonono
Hi all,

I cannot add a simple ArcGIS Server connection (option: Use GIS Services) in ArcCatalog using an username/password of a previously created user in ArcGIS Server 10.1. This new user does not have administrative privileges.

So, when using an external access to the server, is not working:

http://<external url>:6080/arcgis/services


If I use an internal IP address, works fine:

htpp://<internal IP>:6080/arcgis/services

So, where can I read from ESRI about how to solve this issue?

Some people have told about DNSs, ports and so on, but through ARCGIS SERVER manager, I cannot see any of these options.