Print task output missing map

Discussion created by fannonj on Oct 24, 2013
Latest reply on Sep 6, 2017 by Gdi_bx

I'm using the latest JavaScript Basic Viewer and have hooked up the print task to a custom print service that was created using the Export Web Map tool (as per the help). I have set up a very basic A4 portrait template with just a single data frame and this prints fine from the viewer print task.

My problem is, that when I set up other more complex layouts, like an A3 landscape with some graphics and text added, the resulting print contains the graphics etc, but the map is missing.

I've tried various layouts and can't get anything but a basic one to work. Anyone got any idea why the map isn't printing?

We are using PDF as the export type and the services are all in ArcGIS Server 10.1 and have no security set (i.e. are public).