Hi, I have been trying all afternoon to do excersise 1a in the workbook. When I open the basemap layer called streets and try to zoom in over western USA the program crashes. I have a one year trial version for teachers and students and I just started using it. Since all the other excersises are based on finishing this first one I can't get anywhere . I also tried opening some other basemaps with the same result as soon as I try to zoom. What can I do to make it work?