maphew

Unidentified Error Failed to execute (ReportCacheStatus)

Discussion created by maphew on Jan 30, 2013
Latest reply on Jul 30, 2015 by maphew
ArcGIS Server, on Windows Server 2003 SP3 x64, I've published a service from Arcmap. The data appears to have uploaded to the server okay, but pointing a browser at the map service shows a blank page (excepting the "ArcGIS JavaScript API" header and the zoom control).

When using ArcGIS Server Manager to look at the Cache Status I'm told "Error executing tool.: ERROR 999999: Error executing function. Unidentified Error Failed to execute (ReportCacheStatus)."

Under Manage Services >> {selection} >> Edit >> Caching the following are enabled:
[INDENT]
Use tiles from cache (e:\arcgissserver\directories\arcgiscache)
   - Dynamically from the data  tried also, same error)
  
Create tiles on demand (have tried disabled as well)
Allow clients to cache locally
[/INDENT]
.


How do I troubleshoot this?



Here's the most recent log, set to Fine:

[INDENT]Level Time Message Source
INFO Jan 30, 2013 1:03:59 PM Instance of service 'System/ReportingTools' has been created successfully. Server
FINE Jan 30, 2013 1:03:59 PM REST request successfully processed. Response size is 200 characters. System/ReportingTools.GPServer
SEVERE Jan 30, 2013 1:03:59 PM Error executing tool.: ERROR 999999: Error executing function. Unidentified Error Failed to execute (ReportCacheStatus). System/ReportingTools.GPServer
INFO Jan 30, 2013 1:03:59 PM Failed to authorize request. Soap
INFO Jan 30, 2013 1:03:59 PM Failed to authorize request. Soap
FINE Jan 30, 2013 1:03:59 PM REST request received. Request size is 173 characters. System/ReportingTools.GPServer
INFO Jan 30, 2013 1:03:55 PM Creating instance of service 'System/ReportingTools.GPServer'. Server
INFO Jan 30, 2013 1:03:54 PM Instance of service 'System/ReportingTools' has been created successfully. Server
INFO Jan 30, 2013 1:03:54 PM Geoprocessing service instance is successfully constructed. System/ReportingTools.GPServer
INFO Jan 30, 2013 1:03:52 PM Creating instance of service 'System/ReportingTools.GPServer'. Server
INFO Jan 30, 2013 1:03:51 PM Recycling is configured for service System.ReportingTools.GPServer. Recycling will start at 1/31/13 12:00 AM and repeat every 24 hours. Server
INFO Jan 30, 2013 1:03:51 PM Request user: admin, Service: System/System/ReportingTools/GPServer Rest
INFO Jan 30, 2013 1:03:49 PM Request user: admin, Service: extents1000k/MapServer Rest
FINE Jan 30, 2013 1:01:58 PM checking for expired items in E:\arcgisserver\directories\arcgissystem\arcgisuploads Admin
FINE Jan 30, 2013 1:01:58 PM checking for expired items in E:\arcgisserver\directories\arcgisoutput Admin
FINE Jan 30, 2013 1:01:58 PM checking for expired items in E:\arcgisserver\directories\arcgisjobs Admin[/INDENT]

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