Error generating usage report

Discussion created by pcsatdi on Oct 22, 2012
Latest reply on Dec 10, 2012 by mminami-esristaff
We have an ArcGIS Online subscription and under the View Status area(using admin privileges), I'm trying to generate statistics for our web site.  But for at least the past few weeks, the wheel keeps churning like it's generating the statistics but after many minutes, I receive pop-up box that says "Error generating usage report."  Is this happening to anyone else?  And why is it hanging?  Doesn't matter for what time period I want statistics, it hangs.