Google Maps won't display layer

[WaltBulawa]

I had a perfectly functional Google Maps application that was working fine until this morning when (while instructing someone else on how to use Server Manager), using Server Manager, I redirected the Map Document address (on the Parameters tab) to the same address that it already had.  I did not change the address.  I simply browsed to the same address that it was already using.  And lo .... once I hit "Save and Restart", the layer was gone from any Google Maps javascript applicatiion.

Does anyone have any idea what the cause might be?

[derekswingley1]

This sounds more like an ArcGIS Server issue but can you still see your service and preview it from the ArcGIS Server services directory?

[WaltBulawa]

Yes the service shows up on the service list but there is not image in the upper left corner (just a black box with a red "X" in it.

http://gis.idaho.gov/ArcGIS/rest/services/IdahoParcels/MapServer

But, as an ERSI rep showed me on the phone, you can successfully "View in: Javascript" but when you click on "Export map" on the bottom of the service page, you get no image, just a black box with a red "X" in it.  He said that Google maps uses the export method to get the image so the latter view of the image is more relevant.

[derekswingley1]

The API (either the ArcGIS API for JavaScript or the google maps extender) does indeed use exportMap but that seems to be working for me:  http://gis.idaho.gov/ArcGIS/rest/services/IdahoParcels/MapServer/export?dpi=96&transparent=true&form...

Can you post a link to an export URL that shows the black box and red x?

[WaltBulawa]

Sure ... Here it is:

http://gis.idaho.gov/ArcGIS/rest/services/IdahoParcels/MapServer/export?bbox=-13111521.4096355,52274...

I see a little black box in the upper left corner.  Do you?

[NianweiLiu]

Sure ... Here it is:

http://gis.idaho.gov/ArcGIS/rest/services/IdahoParcels/MapServer/export?bbox=-13111521.4096355,52274...

I see a little black box in the upper left corner.  Do you?

You arcgis server's URL should be configed to external URL not your internal server name (adm-magellan) , otherwise it only works inside your network even server name is correct. Do that in ArcCatalog.

[WaltBulawa]

Thanks - I passed your suggestion to our IT staff.

However I still have a question: (See initial post) - Why did the service work fine until the moment that I reset the link to the mxd file?  I have since similarly destroyed another service by re-linking to the mxd (in the parameters tab of the Service Manager) without any alteration having been made to the mxd.  It appears that simply re-linking causes the problem.

[WaltBulawa]

The problem has been resolved.

It seems that, in Server Manager, the URL for the output directory was set to a local address rather than the URL that it should have had.

Case closed.

[derekswingley1]

Thanks for following up. It's nice to close the loop on issues like this as it potentially helps other people in the future.