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Converting ArcGIS Online User Types

Question asked by sew@csulb on Sep 30, 2020
Latest reply on Oct 1, 2020 by mminami-esristaff

I am in the process of converting all of our student users that are currently listed as a “Creator” user type to the new “GIS Professional Advanced” user type following the steps provided in this Esri video [].  However, when I try to convert 100 students in bulk, I get an error message indicating that someone (not sure who) has taken a license offline that is a component of the GIS Professional Advanced user type package.  Could you please tell me what the best way would be to remedy this situation (perhaps recalling the license) so I can continue converting users?


Thank you.