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My tile package is not found on my iPad when trying to make offline areas, but it is showing up when connected to the wifi.

Question asked by gayle.horner_neufel_adfg2 on Dec 16, 2019

I've got a tile package that worked well in Collector Classic.  I'm trying to "upgrade" to the new Collector.  I've sideloaded the same tile package, and while the iPad is connected to the wifi, the tile package shows up as my basemap.  But when I try to make an offline area from it, the error message states that it was not found on my device.  Any help would be appreciated!