AnsweredAssumed Answered

CityEngine doesn't display the option: Get Map Data

Question asked by kangas on Oct 18, 2019
Latest reply on Oct 22, 2019 by TFabricius-esristaff

Hi

Esri  CityEngine 2019.0.5403 Windows 10

Top right of the CityEngine UI shows I am connected to the ArcGIS database. Starting a project by clicking on the 'Create a city from map data' opens a new project, yet under top menu: file there is no Get Map Data option. I have successfully signed in to ArcGIS online and signed in with the Esri application. Here are the results of a connection test:

 

Proxy Server Test - Passed
No proxy server.

Downloading Speed Test - Passed
Average download speed: 17,434 kb per second. RatingExcellent

Network Latency Test - Passed 
Network latency 118 ms. Rating Poor

Network Route Test - Passed

Tracing route to www.arcgis.com [54.210.18.219]
over a maximum of 30 hops:

1 6 ms 5 ms 5 ms 192.168.1.1
2 14 ms 10 ms 12 ms ip1-96-173-82.adsl2.static.versatel.nl [82.173.96.1]
3 20 ms 14 ms 14 ms ae6-0.br04tc2.versatel.net [212.53.25.197]
4 13 ms 13 ms 15 ms ams5-core-1.bundle-ether6.tele2.net [212.151.190.0]
5 16 ms 13 ms 17 ms ams-core-2.bundle-ether9.tele2.net [130.244.82.57]
6 14 ms 14 ms 14 ms 130.244.200.19
7 137 ms 111 ms 106 ms adm-bb4-link.telia.net [62.115.137.64]
8 104 ms 106 ms 104 ms prs-bb4-link.telia.net [213.155.136.166]
9 121 ms 110 ms 108 ms ash-bb3-link.telia.net [62.115.122.159]
10 106 ms 107 ms 104 ms ash-b1-link.telia.net [62.115.143.79]
11 109 ms 105 ms 106 ms vadata-ic-157233-ash-bb1.c.telia.net [62.115.9.70]
12 113 ms 104 ms 104 ms 54.239.108.32
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * *

 

Any help gratefully appreciated.

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