I have installed the add-on, but when I go to Illustrator, it does not appear under Window > Extensions. All I see is "Libraries" listed twice there. Not sure what to do.
What version of Illustrator are you using? And are you using a personal or enterprise Adobe ID?
Hi Steve -
I'm using Illustrator 2019 version 23.0.3.
I'm using an Enterprise Adobe ID.
Unfortunately there are some known issues installing extensions from Adobe Exchange when using an enterprise Adobe ID. There are a couple things we can try to work around the problem though.
First, try reinstalling the Creative Cloud Desktop app, it sometimes prevents extensions from being updated properly. You can follow the steps at the bottom of this Adobe knowledge base article: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html
If that doesn’t help, try this:
If that also doesn’t work then we can have a call and I can try to see what might be the problem.
Let me know if you have any questions about anything.
I'm in the exact same situation. Did any of Steven's steps work for you? Unfortunately none of them worked for me.
My apple ID was added to an Adobe Team along with 1 other person in my GIS department, would we need to submit a group request? Or is something different going on?
Send an email to email@example.com and we can setup a conference call to take a closer look at your issue.
We found out that the firewall for our organization was preventing the installation. Our network team decided it was best to enable us full access for 5 minutes to install the extension. After they returned our access back to normal, the extension was still installed, and we are currently using it.
Thank you for your help,
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