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index service configuration failed error upgrading Portal for arcgis from 10.4.1 to 10.6.1

Question asked by wmakari on Jun 14, 2019
Latest reply on Jun 14, 2019 by JQuinn-esristaff

Was running portal for arcgis 10.4.1 on windows 2008 r2 standard with high availability. Upgrading to version 10.6.1 as follows

1 Run 10.6.1 install on standby machine and successfully authorised license

2 Run 10.6.1 install in the primary machine and authorised licence

3 After clicking "Continue Portal Upgrade" but the process fails after running for some time with the following error "Upgrade failed. Index Service configuration failed."


Any ideas I can get round this problem?