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Error loading tile package to ArcGIS Online "Exception while transferring multipart item..."

Question asked by aroust on Mar 26, 2019
Latest reply on Mar 29, 2019 by russell_roberts-esristaff

I have been trying to load a very large tile package to our ArcGIS Online Account. Per this page, we meet the requirements for loading it. However, I have tried twice now and received this error message:


Screenshot of error message "Exception while transferring multipart item to object store..."


I'm not sure what makes the tile package a multipart item. I tiled imagery at multiple scales in JPG format, so perhaps the "multipart" refers to the different scale levels?


I have successfully loaded large TPKs to our ArcGIS Online account before. This is the first one I have created in Pro, however (ver 2.3.1).