AnsweredAssumed Answered

ArcGIS Pro 2.3.1 frequently becomes unresponsive

Question asked by geonb_bernie on Mar 17, 2019
Latest reply on Apr 1, 2019 by jmjohnson91

I recently upgraded to 2.3.1 and I have found that Pro frequently becomes unresponsive for several minutes.  Has anybody else seen this behaviour??


I am running Windows 7 Enterprise, 64-bit, with an i5 processor, and 16 GB of RAM.


**************** UPDATE ****************


My laptop is an HP ProBook 650 G2.  It uses the Intel HD 520 which is an integrated graphics unit (built into the motherboard).  A more powerful graphics chip/card would be better but this is all I have right now.  In the Troubleshooting Performance Issues in ArcGIS Proguide it recoommends upgrading your graphics card driver:


ACTION: If you’re having trouble switch to OpenGL, also upgrade graphics card driver from MANUFACTURER site (not from windows update).


HP has a great support website and I was able to use my laptop's serial number to get to the specific graphics driver for the Intel HD 520.  The date on the driver was Feb 2019, very fresh. 


So far the graphics card driver upgrade appears to have solved my problem.  However, I have not done a lot in ArcGIS Pro since the driver upgrade.  But the few things I have done have been free of my previous problems.