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North Arrow Selector Blank

Question asked by BayLandConsultants on Dec 31, 2018
Latest reply on Jan 3, 2019 by BayLandConsultants

Our company has 17 users with an ArcGIS Desktop Basic Single Use License. All computers were loaded with the same version of the software, 10.5. Only one of our 17 GIS users is having a problem with inserting a North Arrow in ArcMap.

It appears that their North Arrow Selector is empty and/or not loading the north arrows correctly. I have tried copying and pasting various fonts into relevant folders, but alas, I'm at a standstill and the user is unable to add North Arrows to his drawings.

I've attached an image of what their "North Arrow Selector" looks like - each item is blank.

Any help is GREATLY appreciated!

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