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Difficulities adding workers to project

Question asked by btkinal_SyrUniv on Sep 21, 2018

I have been having some difficulties adding new workers from outside of my organization (specifically one organization) into my project. AGOL user names from this organization will not populate the "Organization user" however I am able to add them from a file ("Only search for users in my organization" is unchecked and the accounts I am trying to add are set to "Everyone") . This has led to another problem, some users are already members of the project but I need to add them again to another roll but when I try to add them from a file in a second roll I get the following response:"...workers will not be added, users are already workers in the project". I am also having this issue when trying to add existing workers within my organization with a new roll.  Any thoughts on how to fix this would be greatly appreciated